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Commit 81eadae46d2d31387037a5f5df044d8ae12eb17f

Authored by trainee
1 parent 8d9696c2
Exists in master

3-4 active ไม่ขึ้น ขึ้นแค่ onhold

Showing 2 changed files with 161 additions and 51 deletions   Show diff stats
src/app/dashboard/dashboard.component.html
  Diff comments   View file @81eadae
... ... @@ -362,7 +362,7 @@
362 362 </div>
363 363 <div class="panel-body">
364 364 <div class="row">
365   - <div class="col-lg-4 col-md-3 col-sm-6 col-xs-12" *ngFor="let item of resultData | filter:FilterSearch: '' ">
  365 + <div class="col-lg-4 col-md-3 col-sm-6 col-xs-12" *ngFor="let item of resultData4 | filter:FilterSearch: '' ">
366 366 <a class="dashboard-stat dashboard-stat-v2 red "
367 367 href="{{item.link}}"
368 368 target="_blank"
... ... @@ -416,7 +416,7 @@
416 416 </div>
417 417 <div class="panel-body">
418 418 <div class="row">
419   - <div class="col-lg-4 col-md-3 col-sm-6 col-xs-12" *ngFor="let item of resultDataOnHold | filter:FilterSearchOnHold: '' ">
  419 + <div class="col-lg-4 col-md-3 col-sm-6 col-xs-12" *ngFor="let item of resultDataOnHold4 | filter:FilterSearchOnHold: '' ">
420 420 <a class="dashboard-stat dashboard-stat-v2 red "
421 421 href="{{item.link}}"
422 422 target="_blank"
... ...
src/app/dashboard/dashboard.component.ts
  Diff comments   View file @81eadae
... ... @@ -172,35 +172,36 @@ export class DashboardComponent implements OnInit {
172 172  
173 173 setInterval(async() => {
174 174 await this.getDataOnHold2();
  175 +
175 176 }, 600000);
176 177 //----------------------------3------------------------
177 178 // Active
178   - try {
179   - const data3 = {
180   - // tslint:disable-next-line:max-line-length
181   - "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
182   - "params": ["vtiger_crmentity"]
183   - };
184   - let response = await this._apiService.post('dynamic', data3);
185   - if (response !== null) {
186   - this.resultData3 = response;
187   - this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
188   - console.log('link: ', this.resultData3.link);
189   - // tslint:disable-next-line:forin
190   - for (const i in this.resultData3) {
191   - this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
192   - this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
193   - }
194   - } else {
195   - this.resultData3 = [];
196   - }
197   - } catch (error) {
198   - console.log(error);
199   - }
  179 + // try {
  180 + // const data3 = {
  181 + // // tslint:disable-next-line:max-line-length
  182 + // "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  183 + // "params": ["vtiger_crmentity"]
  184 + // };
  185 + // let response = await this._apiService.post('dynamic', data3);
  186 + // if (response !== null) {
  187 + // this.resultData3 = response;
  188 + // this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
  189 + // console.log('link: ', this.resultData3.link);
  190 + // // tslint:disable-next-line:forin
  191 + // for (const i in this.resultData3) {
  192 + // this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
  193 + // this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
  194 + // }
  195 + // } else {
  196 + // this.resultData3 = [];
  197 + // }
  198 + // } catch (error) {
  199 + // console.log(error);
  200 + // }
200 201  
201   - setInterval(async() => {
202   - await this.getData3();
203   - }, 600000);
  202 + // setInterval(async() => {
  203 + // await this.getData3();
  204 + // }, 600000);
204 205  
205 206  
206 207 //OnHold
... ... @@ -230,7 +231,64 @@ export class DashboardComponent implements OnInit {
230 231 setInterval(async() => {
231 232 await this.getDataOnHold3();
232 233 }, 600000);
  234 +
233 235 //----------------------------4------------------------
  236 + try {
  237 + const data4 = {
  238 + // tslint:disable-next-line:max-line-length
  239 + "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('ADE (AP Down มีปัญหาบ่อย)','APD (อุปกรณ์กระจายสัญญาณขัดข้อง)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  240 + "params": ["vtiger_crmentity"]
  241 + };
  242 + let response = await this._apiService.post('dynamic', data4);
  243 + if (response !== null) {
  244 + this.resultData4 = response;
  245 + this.resultData4.link = decodeURIComponent(decodeURIComponent(this.resultData4.link));
  246 + console.log('link: ', this.resultData4.link);
  247 + // tslint:disable-next-line:forin
  248 + for (const i in this.resultData4) {
  249 + this.resultData4[i].link = this._common.decodeURI(this.resultData4[i].link);
  250 + this.resultData4[i].birth_date = this._common.convertDate(this.resultData4[i].birth_date);
  251 + }
  252 + } else {
  253 + this.resultData4 = [];
  254 + }
  255 + } catch (error) {
  256 + console.log(error);
  257 + }
  258 +
  259 + setInterval(async() => {
  260 + await this.getData4();
  261 + }, 600000);
  262 +
  263 +
  264 + //OnHold
  265 + try {
  266 + const dataOnHold4 = {
  267 + // tslint:disable-next-line:max-line-length
  268 + "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('ADE (AP Down มีปัญหาบ่อย)','APD (อุปกรณ์กระจายสัญญาณขัดข้อง)') AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  269 + "params": ["vtiger_crmentity"]
  270 + };
  271 + let response = await this._apiService.post('dynamic', dataOnHold4);
  272 + if (response !== null) {
  273 + this.resultDataOnHold4 = response;
  274 + this.resultDataOnHold4.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold4.link));
  275 + console.log('link: ', this.resultDataOnHold4.link);
  276 + // tslint:disable-next-line:forin
  277 + for (const i in this.resultDataOnHold4) {
  278 + this.resultDataOnHold4[i].link = this._common.decodeURI(this.resultDataOnHold4[i].link);
  279 + this.resultDataOnHold4[i].birth_date = this._common.convertDate(this.resultDataOnHold4[i].birth_date);
  280 + }
  281 + } else {
  282 + this.resultDataOnHold4 = [];
  283 + }
  284 + } catch (error) {
  285 + console.log(error);
  286 + }
  287 +
  288 + setInterval(async() => {
  289 + await this.getDataOnHold4();
  290 +
  291 + }, 600000);
234 292 //----------------------------5------------------------
235 293 //----------------------------6------------------------
236 294 }
... ... @@ -343,30 +401,31 @@ export class DashboardComponent implements OnInit {
343 401 }
344 402 //----------------------------3------------------------
345 403 // Active
346   - async getData3() {
347   - try {
348   - const data3 = {
349   - // tslint:disable-next-line:max-line-length
350   - "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
351   - "params": ["vtiger_crmentity"]
352   - };
353   - let response = await this._apiService.post('dynamic', data3);
354   - if (response !== null) {
355   - this.resultData3 = response;
356   - this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
357   - console.log('link: ', this.resultData3.link);
358   - // tslint:disable-next-line:forin
359   - for (const i in this.resultData3) {
360   - this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
361   - this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
362   - }
363   - } else {
364   - this.resultData3 = [];
365   - }
366   - } catch (error) {
367   - console.log(error);
368   - }
369   - }
  404 + // async getData3() {
  405 + // try {
  406 + // const data3 = {
  407 + // // tslint:disable-next-line:max-line-length
  408 + // "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('SDE (Site Down บ่อย)','SDN (Site Down Reset แล้วใช้งานไม่ได้)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  409 + // "params": ["vtiger_crmentity"]
  410 + // };
  411 + // let response = await this._apiService.post('dynamic', data3);
  412 + // if (response !== null) {
  413 + // this.resultData3 = response;
  414 + // this.resultData3.link = decodeURIComponent(decodeURIComponent(this.resultData3.link));
  415 + // console.log('link: ', this.resultData3.link);
  416 + // // tslint:disable-next-line:forin
  417 + // for (const i in this.resultData3) {
  418 + // this.resultData3[i].link = this._common.decodeURI(this.resultData3[i].link);
  419 + // this.resultData3[i].birth_date = this._common.convertDate(this.resultData3[i].birth_date);
  420 + // }
  421 + // } else {
  422 + // this.resultData3 = [];
  423 + // }
  424 + // } catch (error) {
  425 + // console.log(error);
  426 + // }
  427 + // }
  428 +
370 429 //On Hold
371 430 async getDataOnHold3() {
372 431 try {
... ... @@ -392,7 +451,58 @@ export class DashboardComponent implements OnInit {
392 451 console.log(error);
393 452 }
394 453 }
  454 +
395 455 //----------------------------4------------------------
  456 + // Active
  457 + async getData4() {
  458 + try {
  459 + const data4 = {
  460 + // tslint:disable-next-line:max-line-length
  461 + "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('ADE (AP Down มีปัญหาบ่อย)','APD (อุปกรณ์กระจายสัญญาณขัดข้อง)') AND LCASE(vtiger_troubletickets. STATUS) not in('closed' , 'Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  462 + "params": ["vtiger_crmentity"]
  463 + };
  464 + let response = await this._apiService.post('dynamic', data4);
  465 + if (response !== null) {
  466 + this.resultData4 = response;
  467 + this.resultData4.link = decodeURIComponent(decodeURIComponent(this.resultData4.link));
  468 + console.log('link: ', this.resultData4.link);
  469 + // tslint:disable-next-line:forin
  470 + for (const i in this.resultData4) {
  471 + this.resultData4[i].link = this._common.decodeURI(this.resultData4[i].link);
  472 + this.resultData4[i].birth_date = this._common.convertDate(this.resultData4[i].birth_date);
  473 + }
  474 + } else {
  475 + this.resultData4 = [];
  476 + }
  477 + } catch (error) {
  478 + console.log(error);
  479 + }
  480 + }
  481 + //On Hold
  482 + async getDataOnHold4() {
  483 + try {
  484 + const dataOnHold4 = {
  485 + // tslint:disable-next-line:max-line-length
  486 + "query": "SELECT vtiger_account.accountname AS custgroupName , vtiger_troubletickets.ticketid AS id , IF( vtiger_groups.groupname IS NOT NULL , vtiger_groups.groupname , vu.user_name) AS team , vtiger_troubletickets.title , vtiger_troubletickets. STATUS , vtiger_troubletickets.priority , CONCAT( 'http%3A%2F%2Fvtiger.sourcecode.co.th%2Findex.php%3Faction%3DDetailView%26module%3DHelpDesk%26parenttab%3DSupport%26record%3D' , vtiger_troubletickets.ticketid) AS link ,( SELECT xx.comments FROM vtiger_ticketcomments xx WHERE xx.ticketid = vtiger_troubletickets.ticketid ORDER BY xx.createdtime DESC LIMIT 1) AS COMMENT , CASE vtiger_troubletickets. STATUS WHEN 'Closed' THEN( unix_timestamp(vtiger_crmentity.modifiedtime) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 ELSE( unix_timestamp(now()) - unix_timestamp(vtiger_crmentity.createdtime)) / 86400 END AS days , concat( vtiger_ticketcf.cf_568 , ' (' , vtiger_cf_568.day_amount , ')') AS type , IFNULL(( SELECT 'Wait for response by' FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , 'Created by') userType , IFNULL(( SELECT concat('' , assigned_by , '') FROM vtiger_ticket_history WHERE vtiger_troubletickets.ticketid = vtiger_ticket_history.ticketid AND assigned_type = 'Wait for response' ORDER BY updatetime DESC LIMIT 0 , 1) , vtiger_users.user_name) username , vtiger_crmentity.description , vtiger_crmentity.createdtime , vtiger_crmentity.modifiedtime , vtiger_cf_568.cf_568id FROM vtiger_crmentity JOIN vtiger_users ON vtiger_users.id = vtiger_crmentity.smcreatorid JOIN vtiger_troubletickets ON vtiger_crmentity.crmid = vtiger_troubletickets.ticketid JOIN vtiger_account ON vtiger_account.accountid = vtiger_troubletickets.parent_id JOIN vtiger_ticketcf ON vtiger_ticketcf.ticketid = vtiger_troubletickets.ticketid JOIN vtiger_cf_568 ON vtiger_cf_568.cf_568 = vtiger_ticketcf.cf_568 LEFT OUTER JOIN vtiger_groups ON vtiger_crmentity.smownerid = vtiger_groups.groupid LEFT OUTER JOIN vtiger_users vu ON vtiger_crmentity.smownerid = vu.id WHERE 1 AND vtiger_crmentity.setype = 'HelpDesk' AND vtiger_crmentity.deleted = 0 AND vtiger_ticketcf.cf_568 != '' AND vtiger_cf_568.cf_568id NOT IN(8 , 9 , 10) AND( LCASE(vtiger_cf_568.cf_568) IN ('ADE (AP Down มีปัญหาบ่อย)','APD (อุปกรณ์กระจายสัญญาณขัดข้อง)') AND LCASE(vtiger_troubletickets. STATUS) IN('Wait For Customer')) GROUP BY vtiger_troubletickets.ticketid ORDER BY vtiger_crmentity.createdtime ASC LIMIT 0 , 100",
  487 + "params": ["vtiger_crmentity"]
  488 + };
  489 + let response = await this._apiService.post('dynamic', dataOnHold4);
  490 + if (response !== null) {
  491 + this.resultDataOnHold4 = response;
  492 + this.resultDataOnHold4.link = decodeURIComponent(decodeURIComponent(this.resultDataOnHold4.link));
  493 + console.log('link: ', this.resultDataOnHold4.link);
  494 + // tslint:disable-next-line:forin
  495 + for (const i in this.resultDataOnHold4) {
  496 + this.resultDataOnHold4[i].link = this._common.decodeURI(this.resultDataOnHold4[i].link);
  497 + this.resultDataOnHold4[i].birth_date = this._common.convertDate(this.resultDataOnHold4[i].birth_date);
  498 + }
  499 + } else {
  500 + this.resultDataOnHold4 = [];
  501 + }
  502 + } catch (error) {
  503 + console.log(error);
  504 + }
  505 + }
396 506 //----------------------------5------------------------
397 507 //----------------------------6------------------------
398 508  
... ...